Cancellation Policy – Theranova LLC

At Theranova, we understand that plans may change, and you might need to cancel an order. Our goal is to make this process as smooth and hassle-free as possible. Please review our cancellation policy below.

Order Cancellation

• Cancellation Period: You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped. After this period, cancellations may no longer be possible.
• How to Cancel: To request a cancellation, please contact our customer support team immediately at support@theranova.co.uk or call us at +1 (307) 416-1162. Include your order number and the reason for cancellation in your request.
• Cancellation Confirmation: Once we receive your request, we will review it promptly. If your order has not been processed, we will confirm the cancellation and initiate a refund.

Refunds

• Processing Time: Approved refunds will be processed within 3 business days and issued to your original payment method.
• Partial Cancellations: If only part of your order is canceled, we will refund the cost of the canceled items, including any applicable taxes and shipping fees.
• Cancellation After Shipment: If your order has already been shipped, we cannot cancel it. However, you may return the item(s) in accordance with our Return Policy.

For further assistance, please reach out to our support team at support@theranova.co.uk or call us at +1 (307) 416-1162. We’re here to help!

---