Privacy Policy
Privacy Policy – Theranova LLC
This Privacy Policy describes how Theranova LLC ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from theranova.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" refers to any user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this policy.
By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated "Last Updated" date.
We Do Not Sell Your Information
We will never sell your personal information to any third party under any circumstances.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from various sources, as outlined below. The data we collect depends on how you interact with our website and services.
In addition to the specific uses outlined below, we may collect and use your personal information to:
- Communicate with you
- Provide our Services
- Comply with legal obligations
- Enforce our Terms of Service
- Protect the rights, security, and integrity of our users, Services, and business
What Personal Information We Collect
1. Information You Provide Directly
We collect the following information when you voluntarily provide it through our Services:
- Contact Details – Name, address, phone number, and email.
- Order Details – Name, billing/shipping address, payment confirmation, email, and phone number.
- Account Information – Username, password, and security questions.
- Shopping Behavior – Items you view, add to cart, or add to a wishlist.
- Customer Support – Any details you provide in messages to us.
Some Services require providing this information. If you choose not to, you may not be able to use certain features.
2. Information Collected Automatically (Cookies & Tracking)
When you visit our Site, we automatically collect certain usage data, which may include:
- Device and browser information
- IP address and location data
- Network connection information
- Site interaction and behavior
We use cookies, pixels, and similar technologies to collect and analyze this information.
For details on cookies used by Shopify, visit: Shopify Cookie Policy
You can disable cookies in your browser settings, but this may affect site functionality.
3. Information from Third Parties
We may obtain additional information about you from:
- Shopify – Our website host.
- Payment Processors – To process transactions securely.
- Shipping Partners – To fulfill and deliver orders.
Any third-party information we receive is handled according to this Privacy Policy. However, we are not responsible for third-party privacy policies or data accuracy.
How We Use Your Personal Information
We use your information for the following purposes:
Providing Services & Fulfilling Orders
- Processing payments and verifying transactions
- Shipping, returns, and order tracking
- Managing user accounts and order history
Marketing & Advertising
- Sending promotional emails, newsletters, and special offers
- Showing advertisements tailored to your preferences
Security & Fraud Prevention
- Detecting, investigating, and preventing fraud or unauthorized activities
Customer Support & Service Improvements
- Responding to inquiries and resolving issues
- Improving website functionality and customer experience
How We Disclose Personal Information
In some cases, we may share your personal information with:
- Vendors & Service Providers – For IT management, payment processing, shipping, analytics, and support
- Marketing & Advertising Partners – To deliver promotions and advertisements
- Legal & Compliance Authorities – If required by law, to protect our rights or respond to legal requests
- Affiliates & Business Partners – Within our corporate group for business purposes
We do not sell or rent your information to third parties.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access Your Data – Request a copy of your personal data
- Correct Your Information – Update inaccurate or outdated details
- Delete Your Data – Request deletion of your personal information
- Opt-Out of Marketing – Unsubscribe from promotional emails at any time
To exercise any of these rights, please contact us at support@theranova.co.uk.
European Union (EU) User Rights
If you are in the EU, you have the right to:
- Access & Portability – Request a copy of your data in a structured format
- Restrict Processing – Limit how we use your information
- Object to Processing – Opt out of certain uses, such as marketing
To submit a request, email support@theranova.co.uk.
Third-Party Websites & Links
Our Site may contain links to third-party websites (e.g., Shopify, payment processors). These websites have separate privacy policies that we do not control. Please review their privacy policies before providing personal information.
Data Retention
We keep your personal information only as long as necessary for business purposes or as required by law.
Security Measures
We implement industry-standard security practices to protect your personal data. However, no method of online data transmission is 100 percent secure, so we cannot guarantee absolute security.
Children’s Privacy
Our Services are not intended for users under the age of 18. We do not knowingly collect data from children. If we discover a child’s information, we will delete it.
Contact Us
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at:
Email: support@theranova.co.uk
Phone: +1 (307) 416-1162